Returns Policy

If you wish to return any items, please contact us to request a Return. This helps us process your return swiftly upon its arrival at our warehouse. We offer a 30-day change-of-mind guarantee on most products (unless stated otherwise). If the item does not meet your expectations and is still in its original condition, you may return it for a full refund.

Product Warranties

Yes, all products listed under the Sound Revolution brand come with a warranty. As either the manufacturer or an authorized reseller, we ensure that every item is genuine and brand new unless specified otherwise. Each product includes a minimum 12-month warranty (e.g., electrical items), with many products offering a lifetime warranty. Should any issues arise, you can resolve them directly with us.

Customer Service

We take pride in our reputation for excellent customer service, built over years of experience. With thousands of orders fulfilled, we understand what matters to you. If you have suggestions for improvement, please let us know, and we’ll strive to enhance our service.

Trade/Wholesale Inquiries

If you are a professional installer of home theatre or audiovisual products and are interested in trade opportunities, please contact us for more information.

Shipping Costs

We offer free delivery on all orders over $250 throughout New Zealand.

Secure Checkout

Your privacy is our priority. Our checkout process is secured with SSL encryption to protect your information. We do not store your credit card details.

Retail Store

Yes, we have a retail location where you can visit our friendly staff and view many of our products. We recommend calling ahead to ensure availability. Our store accepts cash, EFTPOS, and most credit cards.

Pricing

At Sound Revolution, we maintain transparent pricing with no inflated prices for ‘specials.’ You always receive the best price we can offer.